Service Standards

I. Revenue Section

 

Assessment of property tax and allocation of Door Number

 

Documents Required for application ·         Registered sale deed·         Building permission
Time Frame 15 Days
Officer Responsible to render Service Revenue Officer / Valuation Officer
Department/Section: Revenue Section
Officer to whom a grievance/ complaint be made in case of delay or default of service Commissioner /Deputy Commissioner
Mode Of application Apply via Citizen Service Centre in Municipal office premises
Disposal of revision petition on property tax
Documents Required ·         Submission of Appeal within 15 days from the date of receipt of orders on revision petition·         Payment of existing tax
Time Frame 30 Days
Officer Responsible to render Service Regional Director-cum- Appellate Commissioner of Municipal Administration
Department/Section: Revenue Section
Officer to whom a grievance/ complaint be made in case of delay or default of service CDMA
Mode Of application Apply at concerned Regional Director Office
Transfer of ownership of property in assessment register) Where both the parties – seller and buyer make an application) Where either seller or buyer makes an application
Documents Required ·         Registered sale deed/Gift deed/ Partition deed/Court Decree /Succession certificate·         Property tax receipt showing upto date payment
Time Frame 15 Days
Officer Responsible to render Service Revenue Officer / Valuation Officer/
Department/Section: Revenue Section
Officer to whom a grievance/ complaint be made in case of delay or default of service Commissioner /Deputy Commissioner
Mode Of application Online Processing as soon as Registration is done at registration department
Disposal of appeal petition on property tax
Documents Required ·         Submission of Appeal within 15 days from the date of receipt of orders on revision petition·         Payment of existing tax
Time Frame 30 Days
Officer Responsible to render Service Regional Director-cum- Appellate Commissioner of Municipal Administration
Department/Section: Revenue Section
Officer to whom a grievance/ complaint be made in case of delay or default of service CDMA
Mode Of application Apply at concerned Regional Director Office
Certified copy of assessment register
Documents Required ·         Property tax receipt duly showing upto date payment
Time Frame 7 Days
Officer Responsible to render Service Revenue Officer / Valuation Officer/
Department/Section: Revenue Section
Officer to whom a grievance/ complaint be made in case of delay or default of service Commissioner /Deputy Commissioner
Mode Of application Apply via Citizen Service Centre in Municipal office premises
Assessment of Vacant Land
Documents Required for application Registered sale deed
Time Frame 15 Days
Officer Responsible to render Service Revenue Officer / Valuation Officer
Department/Section: Revenue Section
Officer to whom a grievance/ complaint be made in case of delay or default of service Commissioner /Deputy Commissioner
Mode Of application Apply via Citizen Service Centre in Municipal office premises

 

Vacant Land Tax Rate information G.O Copy

II. Engineering Section

 

Sanction/Disposal of Water Supply Connection
Documents Required 1 .Property tax receipt showing upto date paymen
Time Frame 15 Days
Officer Responsible to render Service Assistant Engineer
Department/Section: Engineering Section
Officer to whom a grievance/ complaint be made in case of delay or default of service Municipal Engineer /Executive Engineer
Mode Of application Via Citizen Service Centre or Municipality website/Mobile App
Water supply pipe lines leakages
Documents Required Application is sufficient
Time Frame 1 Day
Officer Responsible to render Service Assistant Engineer
Department/Section: Engineering Section
Officer to whom a grievance/ complaint be made in case of delay or default of service Municipal Engineer /Executive Engineer
Mode Of application Via Citizen Service Centre or Municipality website/Mobile App

III. Health Section

Issuance of Birth Certificate
Documents Required Application is sufficient
Time Frame 5 Days
Officer Responsible to render Service Sanitary Inspector/Supervisor
Department/Section: Health/Sanitation Section
Officer to whom a grievance/ complaint be made in case of delay or default of service Municipal Health Officer/ Asst. Medical Officer of Health/Commissioner
Mode Of application Mee Seva Centre
Name correction in Birth Certificate
Documents Required Application is sufficient
Time Frame 7 Days
Officer Responsible to render Service Sanitary Inspector/Supervisor
Department/Section: Health/Sanitation Section
Officer to whom a grievance/ complaint be made in case of delay or default of service Municipal Health Officer/ Asst. Medical Officer of Health/Commissioner
Mode Of application Via Citizen Service Centre at Municipal Premises
Issuance of death Certificate
Documents Required Application is sufficient
Time Frame 5 Days
Officer Responsible to render Service Sanitary Inspector/Supervisor
Department/Section: Health/Sanitation Section
Officer to whom a grievance/ complaint be made in case of delay or default of service Municipal Health Officer/ Asst. Medical Officer of Health/Commissioner
Mode Of application Mee Seva Centre
Child name inclusion in Birth Certificate
Documents Required Application is sufficient
Time Frame 7 Days
Officer Responsible to render Service Sanitary Inspector/Supervisor
Department/Section: Health/Sanitation Section
Officer to whom a grievance/ complaint be made in case of delay or default of service Municipal Health Officer/ Asst. Medical Officer of Health/Commissioner
Mode Of application Via Mee Seva Centre
Non-availability certificate for Birth Entry
Documents Required Application is sufficient
Time Frame 7 Days
Officer Responsible to render Service Sanitary Inspector/Supervisor
Department/Section: Health/Sanitation Section
Officer to whom a grievance/ complaint be made in case of delay or default of service Municipal Health Officer/ Asst. Medical Officer of Health/Commissioner
Mode Of application Via Citizen Service Centre at Municipal Premises
Name correction in Death Certificate
Documents Required Application is sufficient
Time Frame  5  Days
Officer Responsible to render Service Sanitary Inspector/Supervisor
Department/Section: Health/Sanitation Section
Officer to whom a grievance/ complaint be made in case of delay or default of service Municipal Health Officer/ Asst. Medical Officer of Health/Commissioner
Mode Of application Via Citizen Service Centre at Municipal Premises
Non-availability certificate for death entry
Documents Required Application is sufficient
Time Frame 7 Days
Officer Responsible to render Service Sanitary Inspector/Supervisor
Department/Section: Health/Sanitation Section
Officer to whom a grievance/ complaint be made in case of delay or default of service Municipal Health Officer/ Asst. Medical Officer of Health/Commissioner
Mode Of application Via Citizen Service Centre at Municipal Premises
Renewal of Trade License
Documents Required ·         Existing Trade License·         ID Proof([Aadhaar Card – Individual], [PAN/Incorporation Certificate – Business])·         Lease Deed/Legal Occupancy ([Owner -Property Tax Receipt], [Tenant – Owner Occupancy Certificate])
Time Frame 7 Days
Officer Responsible to render Service Sanitary Inspector/Supervisor
Department/Section: Health/Sanitation Section
Officer to whom a grievance/ complaint be made in case of delay or default of service Municipal Health Officer/ Asst. Medical Officer of Health/Commissioner
Mode Of application Via online application via ULB website
Garbage Clearance
 Documents Required Application is Sufficient
Time Frame 2 Days
Officer Responsible to render Service Public Health Maistry/Jawan
Department/Section: Health/Sanitation Section
Officer to whom a grievance/ complaint be made in case of delay or default of service Sanitary Inspector/Supervisor
Mode Of application Via ULB Website/Mobile app or Citizen Service Centre
Drain Cleaning
Documents Required Application is Sufficient
Time Frame 3 Days
Officer Responsible to render Service Public Health Maistry/Jawan
Department/Section: Health/Sanitation Section
Officer to whom a grievance/ complaint be made in case of delay or default of service Sanitary Inspector/Supervisor
Mode Of application Via ULB Website/Mobile app or Citizen Service Centre
Sanction/Disposal of application for Trade License
Documents Required ·         ID Proof([Aadhaar Card – Individual], [PAN/Incorporation Certificate – Business])·         Lease Deed/Legal Occupancy ([Owner -Property Tax Receipt], [Tenant – Owner Occupancy Certificate])
Time Frame 15 Days
Officer Responsible to render Service Sanitary Inspector/Supervisor
Department/Section: Health/Sanitation Section
Officer to whom a grievance/ complaint be made in case of delay or default of service Municipal Health Officer/ Asst. Medical Officer of Health/Commissioner
Mode Of application Via online application via ULB website
Sanitary Certificate for Educational Institutions
Documents Required ·         Registration /Recognition certificate from School Education Department.·         Property tax receipt showing upto  date payment
Time Frame 15 Days
Officer Responsible to render Service Sanitary Inspector/Supervisor
Department/Section: Health/Sanitation Section
Officer to whom a grievance/ complaint be made in case of delay or default of service Municipal Health Officer/ Asst. Medical Officer of Health/Commissioner
Mode Of application Via Citizen Service Centre at Municipal Premises

IV. Town planning Section

Sanction/Disposal of application for Building Permission
Documents Required 1. Govt. Orders, if any.2. NOC from Collector/JC / Tahsildar/Revenue Dept.(Wherever required).

3. Previous sanction Plan,if approved previously.

4. NOC from AAI,(wherever required).

5. NOC from Andhra Pradesh State Disasters Response & Fire Services Department,(wherever required.

6. Structural stability certificate issued by the Competent Authority.

7. NOC from Police Department (Traffic)(wherever required).

8. Traffic Impact Study by Qualified Consultant(wherever required) .

9. NOC from Heritage Conservation Committee(wherever required) .

10. NOC from Irrigation Department in case of lands abut water bodies,Water courses & nalas(wherever required) ).

11. NOC from Revenue Department in case of lands abut water bodies, Water courses & nalas(wherever required).

12. NOC from Railways(wherever required) .

13. NOC from State Environmental impact Assessment Authority(wherever required) .

14. NOC from Defense Authority (wherever required) .

15. NOC from State Naval Science and Technology Laboratory, Visakhapatnam(NSTL) (wherever required) .

16. NOC from Oil / GasAuthority (whereverrequired) .

17. TDR Certificate(wherever required) .

Time Frame 30 Days
Officer Responsible to render Service Town Planning and Building Overseer /Town Planning Supervisor
Department/Section: Town Planning Section
Officer to whom a grievance/ complaint be made in case of delay or default of service Town Planning Officer / Asst. City Planner/ Commissioner
Mode Of application Online Application via ULB website
Building Occupancy Certificate
Documents Required 1.Sanctioned Copy of Building Plan
Time Frame 15 Days
Officer Responsible to render Service Town Planning and Building Overseer/Town Planning Supervisor
Department/Section: Town Planning Section
Officer to whom a grievance/ complaint be made in case of delay or default of service Town Planning Officer / Asst. City Planner/ Commissioner
Mode Of application Via online application via ULB website
Land use certificate as per master plan
Documents Required        1 Application is sufficient.
Time Frame 15 Days
Officer Responsible to render Service Town Planning and Building Overseer /Town Planning Supervisor
Department/Section: Town Planning Section
Officer to whom a grievance/ complaint be made in case of delay or default of service Town Planning Officer / Asst. City Planner/ Commissioner
Mode Of application Online Application via ULB website
Certified copy of building permission
Documents Required 1. Application is sufficient.
Time Frame 15 Days
Officer Responsible to render Service Town Planning and Building Overseer /Town Planning Supervisor
Department/Section: Town Planning Section
Officer to whom a grievance/ complaint be made in case of delay or default of service Town Planning Officer / Asst. City Planner/ Commissioner
Mode Of application Online Application via ULB website